Stewart Butterfield
If you work at a 10,000-person company, and you're using e-mail as the primary means of communication, then you probably have access to a couple hundredths of 1 percent of all the communications happening across the company. But if you use Slack, you might have access to 10 or 20 percent.Collection: Communication
About 80 percent of the photos on Flickr are public and searchable by everyone. In one sense, it's a place where people upload snapshots from the family reunion, wedding or the birth of a baby or something like that, but it's also a place where people go to show what the world looks like to them.Collection: Wedding
There are a lot of things that Slack gives you that email doesn't when you think about internal use. Switching to Slack from email for internal communication gives you a lot more transparency.Collection: Communication
Inside all the computers of any large corporation is every decision that gets made. But people spend a huge amount of time trying to find the correct piece of information.Collection: Computers
It's very difficult to design something for someone if you have no empathy.Collection: Design
Every customer interaction is a marketing opportunity. If you go above and beyond on the customer service side, people are much more likely to recommend you.Collection: Opportunity
Life is too short to do mediocre work and it is definitely too short to build shitty things.Collection: Life Is Too Short
The outward expression of empathy is courtesy.Collection: Expression
We're still at the beginning of a major transition in how people communicate and work together.Collection: People
When key users told us something wasn't working, we fixed it - immediately.Collection: Keys
You have to figure out what conversion means in your case. What does retention mean? What does activation mean? For every business, it's going to be slightly different because of the nature of the product and the kinds of people who use it.Collection: Mean
Some people will know exactly what they want to do at a very young age, but the odds are low. I feel like people in their early- to mid-20s are very earnest. They’re very serious, and they want to feel like they’ve accomplished a lot at a very young age rather than just trying to figure stuff out. So I try to push them toward a more experimental attitude.Collection: Attitude
It’s hard to imagine the revenue from selling the prints will cover the cost of lost goodwill.Collection: Cost
I'm going to make more money than I need in any outcome.Collection: Needs